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Job Title

TOUR OPERATOR

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Advert Details

Recruiter: Valleyland Shelters and Tours Limited Updated on: 2018-12-05 14:44:57
Contract Permanent
Location: Nairobi Available: ASAP
Category: TOUR OPERATOR Offer: COMPETITIVE

 

Introduction

As passionate travelers ourselves, we understand the value of having a trusted resource you can rely on to help you find, research and book the East Africa’s best travel experiences. For over 5 years, Valleyland has curated the largest and most diverse selection of Kenyan tours and activities-from traditional sightseeing tours to unique once-in-a-lifetime experiences-all provided by a local tour.
 

Minimum Requirements

SKILLS REQUIRED
•    Passionate interest in geography, strong domestic and international travel knowledge.
•    Excellent command of both written and spoken English.
•    Strong numeric skills.
•    Ability to multitask and quickly interpret complex information.
•    Ability to build strong relationships with clients, both over the phone and face to face.
•    Skills to persuade customers and influence their decisions, both for their own benefit and that of the agency.
•    Exceptionally high levels of motivation, working both independently and as part of a team.
•    Smart appearance.
•    Proficient internet research skills for customer information.
•    Ability to work in a target-based environment and to achieve sales goals and objectives.
•    Ability to assimilate information and to pay close attention to accuracy and detail.
•    Great interpersonal skills
•    Able to work efficiently under pressure and within strict deadlines


 

Job Specification

 DUTIES AND RESPONSIBILITIES

•    Be the main contact person between the potential client and the company
•    Convert personal travel wishes into tailor-made travel proposals
•    Ensure all necessary steps are being taken from the inquiry, booking, execution to evaluation of every client’s tour
•    Handle feedback and complaint in a professional manner
•    Assist in annual business report writing
•    Act as a liaison between the office and the field staff (drivers, guides and freelancers)
•    Work in complete cooperation with the rest of the office team 
•    Be flexible to work outside office hours if necessary
•    Assist in new product development
•    Keeping product and brand knowledge up to date whilst having in-depth knowledge of the company's brochures and destinations.
•    Performing general administration task
 

Interested candidates are advised to submit their CV and application letter to [email protected]  by 5th  January 2019. 

or to apply for this vacancy.

 

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